Privacy Policy

1. Introduction

OTmate Pty Ltd ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store and manage personal information when you use our mining RF modelling software platform and related services.

2. Information We Collect

Personal Information

• Name, email address, phone number
• Job title, company name, department
• Username and encrypted password
• Billing and payment information

Technical Information

• IP addresses, device identifiers, browser type
• Login times, usage patterns, feature utilisation
• System performance data, error logs
• Location data (where mining sites are modelled)

3. How We Use Information

We use your information to:

• Provide RF modelling and simulation services
• Process and store mining site data
• Generate reports and analytics
• Technical support and troubleshooting
• Improve software functionality and performance
• Legal compliance and risk management

4. Data Security

We implement comprehensive security measures including:

• End-to-end encryption for data transmission
• AES-256 encryption for data at rest
• Multi-factor authentication
• Regular security assessments and penetration testing
• Role-based access controls
• Secure data centres with 24/7 monitoring

5. Your Rights

Under the Privacy Act, you have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Erasure: Request deletion of your personal information
• Portability: Request transfer of your data
• Objection: Object to certain uses of your information

6. Contact Us

For privacy-related inquiries, contact our Privacy Officer:

Email: privacy@otmate.com.au
Address: Perth, Western Australia